Refund Policy
At AUSPN.AU, we want you to love every purchase. If you are not completely satisfied with your order, please review the policy below.
Returns
We accept returns on eligible items within 7 days of delivery, provided that the product is:
- Unworn and unused
- In its original condition
- Free from stains, damage, perfume or other signs of wear
- Returned with all original tags and packaging intact
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
For hygiene and product-safety reasons, certain items may not be eligible for return. This may include products that are marked as final sale, customised items, or products specifically identified as non-returnable on the product page.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery with your order number and clear photographs/videos of the issue.
We will review the issue and, where applicable, arrange a replacement, return or refund.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through the original payment method. The time taken for the refund to appear in your account may vary depending on your payment provider or bank.
Exchanges
If you would like to exchange an eligible item for another size or product, please contact us within 7 days of delivery. Exchanges are subject to product availability.
Return Shipping
Unless the item received is damaged, defective or incorrect, return shipping costs may be the responsibility of the customer.
How to Request a Return
To request a return or exchange, please contact us using the contact details provided on our website. Include your order number, item details and reason for the return.
Last updated: 29 August 2026